FAQ

Feel free to reach out anytime and talk with us for any assistance or enquiries.You can reach us by phone, mail or whatsapp.We are always ready and happy to help you live a more productive life.

Where all do we ship?

We ship PAN-India, and try to reach everywhere. However certain pin codes may not be serviceable with our delivery partners. So if you reside in areas facing frequent delivery disruptions, do check with us once through our WhatsApp number : +919176441035
What is the estimated delivery time?

Delivery timelines differ based on the destination, and are the prerogative of the shipping companies. Delivery timelines are subject to government directives and emergency protocols for the current year.
How will the delivery be done?

Furniture isn’t easy to ship, so we’ve tied up with multiple shipping companies to safely deliver your order to your doorstep. In case you face any issues with your delivery, please write to us at minimodeinfo@gmail.com and we’ll try to mitigate the situation to the best of our capabilities. But please know, we have next to no control over the shipping company’s policy or personnel behavior.
How do I track my shipment?

Minimode uses only reputed couriers to deliver your orders. We notify our customers via a shipment confirmation email once the order is dispatched. This shipping confirmation message will have the couriers’ tracking number and the link for tracking your order.
Can I change my shipping address after placing the order?

Once dispatched, it is practically impossible for us to change the delivery address for your order. Please get in touch with us before dispatch in case there is any change in the delivery address.
What to do after I received the order?

On receiving the order, do a thorough inspection to ensure there are no damages to the packaging while in transit. We take the utmost care and pack our orders only in packaging which is able to withstand damages. However, we hold no direct control over any unfortunate instances in between dispatch from our factory and delivery to your doorstep. In case your product has incurred any damage, please reach out to us within 48 hours of delivery. Photographic / videographic evidence can help us better understand the damage and arrive at a solution.
What to do in a scenario of damage?

Please report all damages within 48 hours of delivery to ensure a smooth replacement. Yes, we will replace all damaged products after you share all required images and videos of the damage as well as the packaging. Send us an email at minimodeinfo@gmail.com or reach us at +919176441035.
What if I received an incomplete order?

While this is a highly unlikely scenario, reach out to us via email or WhatsApp and we’ll cross-check with our production team to ensure you get the missing parts as soon as possible.
Our return policy

At Minimode, we go to great lengths to ensure that you receive your product ordered in top-notch condition. Each item goes through rounds of Quality checks prior to shipment, and warrants your inspection and signature upon delivery. However, if you still happen to find any defect in your Minimode product, we are happy to accept replacement requests for any defective items within 2 days of the delivery. We do not offer replacement or refund if the request is made after 2 days of delivery. We do not entertain a ‘change of heart’ return/exchange policy. To be eligible for return / exchange, your item must be unused and in the same condition you received it. We only accept damaged items with a manufacturing defect that happened prior to receiving the product. We will replace such products with a new piece of the same item within 30 days of purchase. We do not offer returns / exchanges on any discounted / sale items. The time it takes for the exchanged product to be delivered to you will depend on your geographic location. Refer to our terms and conditions to learn more.